> ## Documentation Index
> Fetch the complete documentation index at: https://internal.softcrum.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary — Additions (Engage/CRM)

> Rules: English is canonical in code, events, and repo docs (DEC-I1). "Cliente final" NEVER "usuario"; "member" NEVER "user". Spanish terms appear only in UI copy and the ES side of Mintlify.

| EN (canonical, code & docs)                                                                                                                                                                    | ES (Mintlify/UI)                | Forbidden synonyms                |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------- | --------------------------------- |
| contact                                                                                                                                                                                        | contacto                        | "usuario", "cliente" (in code)    |
| member                                                                                                                                                                                         | miembro (del programa)          | "user", "usuario final"           |
| tenant                                                                                                                                                                                         | empresa cliente                 | "cliente" alone (ambiguous)       |
| ledger transaction                                                                                                                                                                             | transacción del libro de puntos | "movimiento"                      |
| point lot                                                                                                                                                                                      | lote de puntos                  | "batch de puntos"                 |
| redemption                                                                                                                                                                                     | canje                           | "cobro", "exchange"               |
| coupon                                                                                                                                                                                         | cupón                           | "voucher" (reserved: none)        |
| referral                                                                                                                                                                                       | referido                        | "invitación"                      |
| tier                                                                                                                                                                                           | nivel                           | "categoría"                       |
| segment                                                                                                                                                                                        | segmento                        | "audiencia" (reserved for future) |
| marketable contact                                                                                                                                                                             | contacto accionable             | "contacto activo"                 |
| suppression                                                                                                                                                                                    | supresión                       | "blacklist"                       |
| blast                                                                                                                                                                                          | envío masivo                    | "broadcast"                       |
| rail (transactional/marketing)                                                                                                                                                                 | carril                          | —                                 |
| dead letter                                                                                                                                                                                    | mensaje muerto                  | "error queue"                     |
| data freshness (add-on)                                                                                                                                                                        | frescura de datos               | —                                 |
| Rules: English is canonical in code, events, and repo docs (DEC-I1). "Cliente final" NEVER "usuario"; "member" NEVER "user". Spanish terms appear only in UI copy and the ES side of Mintlify. |                                 |                                   |